Returns & Exchanges
We want you to love your Forever 21 purchase, but if you are not completely satisfied, we accept returns within 30 days of the shipping date for most items in their original condition. Please note that items marked as Final Sale cannot be returned or exchanged.
Start Your Return
Visit our online Returns Portal and enter your order number and billing zip code to initiate your request and select the items you wish to send back.
Pack Your Items
Securely place your items in the original packaging, ensuring all tags are attached and the items are unworn, unwashed, and undamaged.
Print and Attach Label
Download and print your prepaid return shipping label from the portal, then affix it to the outside of your package over any previous shipping labels.
Ship It Back
Drop off your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing