Frequently Asked Questions
Everything you need to know about shopping at Forever 21
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status by logging into your account and visiting the 'Orders' section.
What is your return policy?
We accept returns within 30 days of the ship date for most items. Items must be unworn, unwashed, and have original tags attached. Please note that final sale items, swimwear, and jewelry are non-returnable.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental U.S. We also offer Express and Next Day shipping options at checkout for faster delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Buy Now Pay Later options like Afterpay and Klarna.
Can I exchange an item in-store?
Yes, items purchased online can be exchanged or returned for store credit at any Forever 21 retail location, provided you have the original packing slip and the items meet our return criteria.
How do I find the right size?
Each product page features a detailed 'Size Guide' link. We recommend comparing your body measurements to our chart to ensure the best fit, as sizing may vary between different collections.